x10 Solutions Ltd, a company registered in Scotland (SC610534), respects your privacy, and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

 

1. Important information and who we are

 

Purpose of this privacy policy

This privacy policy aims to give you information on how x10 Solutions Ltd collects and processes your personal data through this website (x10solutions.co.uk), or when you contact us, or engage in our services. It is important that you read this privacy policy so that you are fully aware of how and why we are using your data.

 

Scope of this privacy policy

This privacy policy applies between you, the user of this website, and x10 Solutions Ltd, the owner and provider of this website. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website or our services.

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of those websites. This privacy policy does not extend to your use of such websites.

 

Data controller

x10 Solutions Ltd is the ‘data controller’ and responsible for your personal data (collectively referred to as ‘we’, ‘us’, or ‘our’ in this Privacy Policy). This means that x10 Solutions Ltd determines the purposes for which, and the manner in which, your data is processed.

 

Contact details

If you have any questions about this Privacy Policy of our privacy practices, please contact us at:

Email: info@x10solutions.co.uk

Post: x10 Solutions Ltd, 12 Somerset Place, Glasgow, G3 7JT.

 

2. The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity data: includes first name and last name.

• Job related data: includes job title, profession, and organisation.

• Contact data: includes email addresses and telephone numbers.

• Profile data: includes your username and password, postcode, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

• Marketing and communications data: includes your preferences in receiving marketing from us and you communication preferences.

• Technical data: includes internet protocol (IP) address, web browser type and version, and operating system. This data is collected automatically.

• Usage data: includes information about how you use our website, products, and services. This data is automatically collected.

 

3. How is your personal data collected?

We collect data from and about you in the following ways:

 

Data is given to us by you

You may give us your identity, job, contact, profile, and marketing and communications data by filling in forms on this website or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

• Apply for our products or services,

• Make payments to us,

• Subscribe to our newsletter,

• Elect to receive marketing communication from us,

• Enter a competition, promotion, or survey, or

• Give us feedback or contact us.

 

Data is collected automatically

As you interact with our website, we may automatically collect technical and usage data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, in line with the cookie settings on your browser.

 

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

 

To perform the contract we are about to enter into or have entered into with you

This includes providing you with the products, services, or information you have requested from us and managing and administering your account and services. We plan to use your data under this legal basis to:

• Register you as a new customer,

• Process your order and deliver the requested services, and

• Manage our relationship with you, including taking steps at your request to enter into a contract, and to keep you updated with information relevant to the performance of the contract.

 

Where it is necessary for our legitimate interest

This includes providing you with the best possible service and experience when using our website. We plan to use your data under this legal basis to:

• Ask for feedback and invite you to participate in surveys to study how customers use our products and services and to improve our products and services,

• To use data analytics to improve our website, products and services, marketing, customer relationships and experiences,

• To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), and

• Internal record keeping.

 

When you consent to receive marketing information

You will receive marketing communications from us if you have requested information from us or you have provided us with your express opt-in consent to receive marketing communication. We will ask for your explicit consent to send marketing emails to your either by completing a form or selecting a tick box. You have the right to withdraw consent to marketing emails at any time by clicking the ‘Unsubscribe’ link in the emails or by contacting us at info@x10solutions.co.uk.

 

Where we have a legal obligation

Such as internal record keeping or facilitating the detection of crime or the collection of taxes or duties.

 

5. Who we share data with

We may share your personal data for the purposes outlined in the section above, ‘How we use your personal data’, with the following parties:

• Third party service providers who provide IT and system administration services.

• Professional advisers who provide banking, legal, insurance and accounting services.

• HM Revenue & Customs, regulators and other authorities who require reporting of processing activity in certain circumstances.

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

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We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your data for specified purposes and in accordance with our instructions.

 

6. Transfers outside of the United Kingdom and European Economic Area

Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our services are located in a country outside of the UK or EEA or one of our service providers is situated in a country outside of the UK or EEA.

 

We only transfer data outside of the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by way of data transfer agreement, incorporating the current standard and contractual clauses adopted by the European Commission.

 

To ensure than your data receives the adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your data with. This ensures your data is treated by those third parties in a way that is consistent with the data protection laws.

 

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed, for example:

• we store your data on secure servers, and

• we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

8. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

 

9. Your legal rights

You have the following rights in relation to your personal data:

• Right to access – you have the right to ask us for copies of your personal information.

• Right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Right to erasure – you have the right to ask us to erase your personal information in certain circumstances.

• Right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Right to object to processing – you have the right to object to the processing of your personal information in certain circumstances.

• Right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

If you wish to exercise any of the rights set out above, please email info@x10solutions.co.uk.

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If you have any concerns about our use of your personal information, you can make a complaint to us by email at info@x10solutions.co.uk.

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If you are unhappy with how we have used your data, or how we have handled your complaint, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

 

10. Changes to this privacy policy

We may change this policy from time to time as we deem necessary or as may be required by law. Any changes will be immediately posted on our website, and you are deemed to have accepted the terms of the Privacy Policy on your first use of the website following the alterations.

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The privacy policy was last updated on 4 April 2024.